![]() Pulse Secure will provide a support engineer during the installation window requested by the customer and the engineer will support the customer for up to four hours. For example, a customer needing assistance for the deployment of two devices can purchase two Remote Installation and Consulting Service packages. Customers with multiple devices or complex deployment scenarios may purchase multiple counts of the Remote Installation and Consulting Service. ![]() The Remote Installation and Consulting Service consists of up to four hours of remote consulting for on-boarding and system setup for a single Pulse Secure Hardware. In addition, Remote Installation and Consulting Service customers will get an overview of Pulse Secure support tools and how to quickly create or escalate a support case. Pulse Secure customer support engineers will assist the customer with configuring the device and to answer any question on best practices for their deployment. This service ensures that customers can quickly deploy their Pulse Secure solution while following industry best practices for network deployment and security.Ĭustomers that purchase the Remote Installation and Consulting Service will contact Pulse Secure global support team to create a remote installation service request. ![]() Pulse Secure Remote Installation and Consulting Service provides customers up to four hours consulting service for configuring and on-boarding their Pulse Secure device.
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